Abbey Veterinary Clinic – Vets in Sheffield
Clinic Overview
- Positive clinical experiences with nervous pets: multiple reviewers highlight Stephen’s manner with a reactive/scared dog and a puppy’s first appointment. - Reception and customer-service inconsistency: some reviews describe helpful, supportive reception staff, while others report dismissive or rude interactions, including being refused for arriving 5 minutes late. - Health plan/check-up frustrations: one reviewer paying £13/month per cat felt basic checks (like weighing) were missed and viewed dental advice as sales-driven.
Abbey Veterinary Clinic in Sheffield is part of the Abbey Vets group (the website describes eight sites) and promotes a 24-hour emergency service, plus visits and ambulance collections. It appears set up for both routine care (such as vaccinations and nurse clinics) and surgical procedures (including cat castration). Recent feedback is mixed: veterinary care—particularly with anxious or reactive dogs—gets strong praise, while some reviews raise concerns about reception interactions and appointment/deposit handling.
Services
- •Preventive and routine care: vaccinations, microchipping, nurse clinics, and monthly puppy/kitten health checks.
- •Surgery and procedures: surgical treatments, with recent reviews referencing cat castration bookings (including postponement due to a reported cold and anaesthetic risk discussion).
- •Dental and oral health: dental care discussions are mentioned in reviews (including advice that a cat “needs his teeth cleaned” during a plan check).
- •Alternative therapy: listed by the clinic.
- •Support and administration: pet insurance advice, plus visits and ambulance collections.
- •Emergency care: a 24-hour emergency service is promoted by the clinic.
- •Species mentioned: cats, dogs, rabbits, birds, and tortoises (a reviewer also asked about tortoises specifically).
Pricing
No published pricing information is currently available for this clinic.
People
- •Stephen (vet): repeatedly praised for a calm, compassionate approach—particularly with a puppy’s first visit and a reactive/scared dog.
- •Reception/front desk team (not named): experiences vary widely, from very helpful support arranging urgent advice to reports of rudeness and difficulty with scheduling and cancellations.
Reviews
Google rating: 4.4/5 from 72 reviews.
- •Positive clinical experiences with nervous pets: multiple reviewers highlight Stephen’s manner with a reactive/scared dog and a puppy’s first appointment.
- •Reception and customer-service inconsistency: some reviews describe helpful, supportive reception staff, while others report dismissive or rude interactions, including being refused for arriving 5 minutes late.
- •Health plan/check-up frustrations: one reviewer paying £13/month per cat felt basic checks (like weighing) were missed and viewed dental advice as sales-driven.
- •Deposit and rebooking concerns: a reviewer describes paying a £25 deposit for cat castration, postponing on clinical advice due to a cold, and then being told the deposit was non-transferable when rebooking.
