Abbeymoor Veterinary Centres Ltd

- Friendly, patient team: Multiple reviewers describe staff as welcoming, helpful and patient, including with anxious dogs and routine injections. - Clear explanations and reassurance: Owners regularly mention being well-informed around procedures and feeling supported during operations. - Good support in more serious situations: Reviews include positive accounts of care during a medical emergency and ongoing support for seizures, plus help with insurance paperwork.

Abbeymoor Veterinary Centres Ltd is a Sheffield-based practice group (two practices) that is part of IVC Evidensia. It describes itself as a veterinary nurse training facility, with on-site equipment including a full operating theatre, digital X‑ray, an in‑house laboratory, a dental suite, and ultrasound. The website also mentions emergency care, though it doesn’t explain how that is provided.

Services

•Surgery and operations: Owners describe pets having operations and being talked through what to expect “clearly and with kindness,” with reassurance from vets and nurses.
•Preventive care and routine appointments: Check-ups, health checks, vaccinations and injections are commonly mentioned (including puppies and adult dogs returning over time).
•Support for ongoing conditions: Reviews include repeated visits for new-onset seizures, with vets described as professional and compassionate.
•Nail clipping (including via a pet plan): Cat nail clips are specifically discussed; experiences range from routine to one detailed complaint about handling and appointment disruption.
•Diagnostics and on-site facilities (per the website): Digital X‑ray, ultrasound, and an in-house laboratory.
•Dental facilities (per the website): Dental suite.
•Emergency care (per the website): Mentioned online; one review describes strong care during a medical emergency, but practical arrangements aren’t detailed.

Pricing

No published pricing information is currently available for this clinic.

People

•Dawn (vet, per reviewer): Named in one detailed complaint about a cat nail-clip appointment; the same reviewer also refers to her as “Dawn the Director.”
•Emma Cousins (role not stated): Mentioned positively as “very nice and caring” in past visits; also referenced by name in one review update.
•Louise (office): Praised for helping with an insurance claim during a period of repeat visits for seizures.

Reviews

Google rating: 4.5/5 from 558 reviews.

•Friendly, patient team: Multiple reviewers describe staff as welcoming, helpful and patient, including with anxious dogs and routine injections.
•Clear explanations and reassurance: Owners regularly mention being well-informed around procedures and feeling supported during operations.
•Good support in more serious situations: Reviews include positive accounts of care during a medical emergency and ongoing support for seizures, plus help with insurance paperwork.
•A notable negative outlier: One reviewer reports a disrupted nail-clip booking tied to a pet plan, concerns about training/roles being unclear, and feeling their pet was handled too roughly; they also allege being removed as a client after leaving feedback.

Reviews for Abbeymoor Veterinary Centres Ltd

Note: Showing the 10 most recent Google reviews out of 558 we track in total. Recent reviews may not be representative of overall sentiment.

halina nur

1 month ago

Signed up with this vets a year ago and joined the Pet Plan. Booked nail clip for cats well in advance. I was told when booking that no nurses were available so I was booked in with a vet, Dawn. On the day of my appointment they texted me to say that Dawn was not available as she wasn't coming in that day so I should rebook! I explained that I needed a nail clip as the plan was expiring soon and as nail clips were included in the plan, I had therefore booked well in advance to avoid having to pay extra costs. Dawn then suddenly became available!? At my appointment Dawn said she was very busy training, felt I should apologize for wasting her precious time! She rushed the nail clip and hurt my cat by putting too much pressure on the paws leading to my cat scratching her! In 3 years of nail clips, mostly with another practice, my cats have never so much as flinched. This vets practice say they are a training facility so most of the nurses are students, hence the shortfall in student nurses during August to September. So if you see a nurse on Pet Plan don't expect them to be fully qualified and yes they have to start somewhere but as a paying customer I would prefer to have a choice about who I see and most importantly I would expect a student nurse to have a supervisor with them. Dawn is heavy handed and has no time for niceties, especially when she is resentfully dragged in to do a nurses job due to lack of staff! It makes me wonder how they handle pets when your not there!? Lost confidence in them! UPDATE! Dawn wrote to me privately after I left the above review basically and very politely telling me to bog off! Signed by 'Dawn the Director'. Ego over care!? Totally! I called in today, Saturday 14.3.26 to buy some non-prescription food as I had ran out and couldn't get it online, only to be informed by the very nice receptionist that there was a note on file saying 'Do not serve H. Nur' account removed! Awkward! Dawn and Vet Emma Cousins were also on reception having a right old laugh amongst themselves. Tbh I didn't recognise Dawn the Director as it was the first time in over a year of being with them in the past that I had ever seen her Crack a smile! So, long story short, they had the non-prescription food on the shelf that I called in to buy and needed, but could not sell it to me in accordance with Dawns instructions. Pets at Home don't stock it! Moral of the story ; don't leave an honest and perhaps what could be considered a negative review based on your experience here if you want to stay with this practice as if you dare to do so then you will be promply removed as a client from their system. Boohoo, better and more caring vets nearby at hillsborough. And for those of you concerned about my pets, they are fine, their regular food comes on Tuesday so they just have to eat crap till then and perhaps, most likley, get a tummy ache to which Dawn the Director and Head Vet at Abbeymore Vets doesn't give a damm! Not very caring really! ❤️🔥2

Andy Fisher

2 months ago

Very friendly and welcoming, we took our 4 month Rotti for a check up, he did appear to enjoy the experience of going to the vets. Our Rotti, Jett is now 2.5 years old and has just been back to the vets, he enjoys going, although does not like the injections, but the staff are very friendly and patient with him.

Andrew Hilson

Ok, nice service and result, still expensive for a normal vaccination though

Sam -

3 months ago

Chanelle Scott-ingle

colin france

4 months ago

Wonderful staff

Nova Erus

Had my youngest boy in for his operation today 🍒✂️ I just wanted to say how impressed I am from the care he's received. I was definitely more nervous than he was. The vets and nurses I met today explained everything I needed to know clearly and with kindness and reassured me and my nerves. Looking to book my seniors in for a health check in the new year. Thank you!

Lyndsay Monks

6 months ago

The vets and staff are all very helpful and friendly.

Patrick Wilding

7 months ago

Very good experience. Marley (Cockerpoo) was not so happy, he's a very anxious dog