Emergency Vets in Sheffield

## Summary Park Veterinary Hospital describes itself as a 24-hour veterinary hospital established in 1985, with its own onsite emergency service running 24/7/365. The website highlights routine care (vaccinations, neutering) as well as complex surgery and diagnostic services. From the latest reviews available, owners most often describe thorough vets who explain options clearly, and repeat-use care (for example, regular monthly puppy visits to adjust flea/worming dosage). Practical set-up details also come up, including a cat-only area in reception. There are also a small number of serious complaints about communication—ranging from a report of a rude call ending abruptly to a detailed allegation of inadequate initial emergency wound treatment followed by difficult billing/complaints handling. ## Services - **Onsite emergency care**: The clinic states it provides its own onsite emergency service **24 hours a day, 365 days a year**. - **Routine preventive care** (website and reviews): - Vaccinations (listed on the website). - Parasite control advice/monitoring (a reviewer describes monthly puppy visits to ensure correct flea/worming dosage). - **Neutering** (listed on the website). - **Diagnostics and complex surgery** (listed on the website). - **Reception set-up noted by clients**: a **cat-only area in reception** is specifically mentioned in a recent review. - **Veterinary Nurse Training facility** (from the structured clinic data). ## People - **Lauren (vet)**: described by one cat owner as “very thorough and responsive,” with a manner that worked well for both cats and owners. - **Eoin (vet)**: credited by a cat owner with being “fantastic and thorough” in “getting to the bottom of the issues.” - **Other staff (reception, nurses, vets)**: multiple reviews describe staff listening carefully and giving “clear options.” One review alleges the opposite on the phone—reporting a receptionist being rude and ending the call. ## Reviews **4.7 stars from 214 reviews.** Themes below are drawn from the latest written reviews available to us. - **Thorough vets and clear decision-making**: owners mention being listened to carefully and being given clear options; several specifically describe vets being thorough when investigating cat health issues. - **Ongoing, repeat visits for preventive care**: one owner describes monthly puppy check-ins to keep flea/worming dosage correct. - **Considerate handling of cats and older pets**: examples include respectful treatment of an elderly cat with frequent visits, and appreciation for end-of-life support and straightforward advice. - **Clinic environment detail**: a **cat-only area in reception** is highlighted as helpful. - **Communication and complaint handling concerns (minor to severe)**: one reviewer reports a rude receptionist and a call being ended; another detailed 1-star review alleges inadequate initial emergency wound care for a bitten puppy and a difficult dispute about charges/complaints (including mention of mediation and being told they were no longer welcome).

## Summary Highfield Veterinary Centre offers routine and preventative care alongside on-site diagnostics (including imaging and blood testing), and it treats a wide range of pets beyond cats and dogs (rabbits, guinea pigs, ferrets and hamsters are listed on the clinic’s site). Reviews repeatedly mention clear explanations, being given treatment options without pressure, and practical follow-through—such as re-checking a kitten “under warranty” after a spay when she became unwell over a weekend and helping an owner with insurance paperwork. The clinic is listed in your data as a veterinary nurse training facility. Emergency care information is mixed: your clinic data lists emergency/24-7 (or extended-hours) services, while the clinic’s website mentions emergencies but does not clearly state out-of-hours provision. ## Services Based on the clinic website and reviews, services and capabilities mentioned include: - Routine health checks and dietary advice - Vaccinations (dogs, cats and rabbits) - Neutering (a kitten spay is specifically mentioned in reviews) - Microchipping - Diagnostic testing: - Radiology (X-rays) - Ultrasound/scanning - Blood tests including haematology and biochemistry - Dental hygiene - Pet cremation - Species seen (as listed on the website): cats, dogs, rabbits, guinea pigs, ferrets, hamsters - Emergency care: the website references emergencies but doesn’t specify out-of-hours provision; your clinic data indicates 24/7 or extended-hours emergency services (this is not clarified on the site summary) ## People Named team members mentioned in reviews: - **Sophie** (role not stated): thanked for helping clean and care for an owner’s badly bitten hand after a kitten bite. - **“Dottor Fran”** (appears to be a vet): repeatedly credited with “going above and beyond” during a cat’s long illness, combining medical care with ongoing support and communication. - **Nurses: Abi, Stacey, Sophie, Morgan**: praised for regular, detailed updates during hospitalisation and for keeping the owner informed. - **Molly** (role not stated): described as helping guide an owner through a difficult end-of-life decision and providing support in the moment. ## Reviews **Google rating: 4.7 stars from 578 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Multiple reviews describe staff giving **lots of information**, offering **alternative treatment advice**, and **explaining options and costs** without pressuring owners into one route. - **Support during euthanasia and serious illness** comes up repeatedly (kindness when saying goodbye; emotional support for owners; keeping pets calm, including distracting a dog while owners said goodbye). - **Follow-up and problem-handling**: one owner reports their kitten was taken back “under warranty” after a spay when she seemed unwell, and treated kindly; another mentions the team “sorted the insurance out” for them. - **Facilities/experience**: a “calm and quiet” waiting room is mentioned, as is a dedicated **cat area**; the premises are described as **clean**. Owners also mention **online booking** and **appointment reminders**. - **Critical feedback exists**: one reviewer reports a prolonged period of tests for a cat with bloody diarrhoea and vomiting, feeling the practice did not pursue answers beyond suggesting hypoallergenic food (which they say the cat was already eating). Another 1-star review is present without written detail.

## Summary Hallam Veterinary Centre describes itself as a long‑established small‑animal practice accredited by the RCVS, offering routine care (vaccinations, parasite advice, neutering) and cardiology referrals. Recent reviews include examples of vets giving detailed phone explanations and prognosis discussions during end‑of‑life care, and an emergency case where staff stayed after closing to continue treatment so a cat didn’t need to stay in kennels overnight. One detailed negative review alleges a rigid policy of not prescribing antibiotics for wounds unless infection is demonstrated, and describes an initial consultation where a bite wound wasn’t cleaned or properly examined (followed by improvement after a later visit with a different vet). ## Services - Small‑animal veterinary care (stated on the clinic website). - Preventative care: - Vaccinations - Worming and flea advice - “Full preventative healthcare programmes” (website wording) - Neutering (website). - Cardiology referrals (website). - Emergency care is referenced in reviews (e.g., a cat’s emergency treatment with ongoing updates), but specific out‑of‑hours arrangements are not stated in the website summary provided. - Wildlife seen at least occasionally: a reviewer describes bringing in an injured hedgehog and receiving a detailed update from the Head Vet (review). ## Pricing - Wellness screening: £60 (website text). - Pet health plan: “Pet Health Club® Plus plan” mentioned, including consultations as part of the plan (website text), but no plan price is stated. - Pet travel: registered clients get 10% off “trusted pet travel with PetAir” (website text). ## People - **Billy (vet)**: mentioned in an end‑of‑life situation; the owner describes him walking them through what was happening by phone, explaining options and prognosis “with sympathy and pragmatism” (review). - **Head Vet (name not given)**: described as coming to reception to provide a detailed update on an injured wild hedgehog (review). - **Abi (vet)**: referenced in a complaint review as “very sensible and competent,” with the reviewer saying she weighed their cat correctly on a prior visit (review). - **Clinical director (name not given)**: in one detailed review, the owner reports dissatisfaction with his response to a complaint (talked over them, framed it as “rapport” rather than reflecting on concerns) (review). ## Reviews **4.8 stars from 380 reviews.** Themes below are drawn from the latest written reviews available to us. - **Communication and updates:** owners describe being kept updated during urgent care and having questions answered; one review highlights staying late to continue treatment so a cat didn’t have to remain in kennels overnight. - **Support around euthanasia and bereavement:** multiple reviews mention calm, detailed explanations of options/prognosis and comforting follow‑up interactions with reception/desk staff after a pet’s death. - **Appointments and overall experience:** one reviewer says the practice has “really improved” and that it’s easy to get an appointment. - **Antibiotics/wound management disagreement:** one detailed 3‑star review alleges the clinic would not prescribe antibiotics for a bite wound until infection was evident and describes inadequate initial wound examination/cleaning; the same reviewer reports a later appointment with a different vet that examined and treated the wound effectively, but remained unhappy with the clinical director’s handling of the complaint.

## Summary Ark Veterinary Surgery is a long-established practice (over 50 years) that treats companion animals and explicitly includes exotic pets. The website states it provides 24-hour care and advice, and it holds **RCVS Tier II status as a small animal general practice**. From the latest reviews, it appears particularly set up for **exotics and small mammals** alongside routine pet care, with repeated mentions of detailed owner education and practical aftercare support. Concrete examples include: - Ongoing reptile and tortoise care with husbandry guidance (e.g., bearded dragons, tortoises). - Rabbit dental work, including a **dental abscess removal** with clear explanations of the procedure. - A **nurse phone call the day after** a procedure, and an **aftercare demonstration recorded** for an owner to refer back to. - Rapid response to an emergency case involving **rat poison ingestion**. ## Services - **24-hour care and advice** (stated on the clinic website). - **Exotic pet veterinary care** (repeated in reviews), including: - Reptiles: bearded dragon consultations and education; blue tongue skink treatment for **stuck shed**; tortoise care over an extended period with owner training on husbandry. - Birds: treatment that an owner credits with saving a **parrot**. - **Rabbit care**, with specific mention of **dental abscess removal** and detailed aftercare instruction. - **Emergency treatment**, with a review describing rapid, “no fuss” handling of suspected/confirmed **rat poison ingestion**. - **Euthanasia**, described in a review involving a very ill mini bearded dragon, with staff noted as compassionate. ## People - **Inigo (vet)**: mentioned multiple times for exotics and rabbits. Owners describe: - Clear explanations of procedures (including rabbit dental abscess surgery). - Patience and a non-judgmental manner. - Detailed education for owners (e.g., reptile/tortoise husbandry and prevention advice). - Sustained involvement over months for a tortoise case. - **Brian**: thanked by name alongside Inigo in a review about saving a parrot. - **Nursing team**: a **follow-up phone call the day after** a procedure is described as “invaluable” by one owner. - **Reception team**: described as friendly and understanding, including accommodating a late arrival and still getting the pet seen promptly (per one review). ## Reviews **4.4 stars from 415 reviews.** The latest written reviews available to us focus heavily on exotic-pet expertise, clear communication, and specific aftercare support. “Themes below are drawn from the latest written reviews available to us.” - **Exotics knowledge and education**: owners of reptiles and birds repeatedly mention learning how to improve husbandry and prevent issues returning. - **Clear aftercare support**: examples include a **recorded aftercare demonstration** and a **next-day nurse follow-up call** after a procedure. - **Successful interventions in specific cases**: rabbit dental abscess removal, treatment for stuck shed in a skink (toe saved), and emergency treatment after rat poison ingestion. - **Compassion in difficult moments**: one review highlights supportive handling of euthanasia for an ill exotic pet.

## Summary Abbeymoor Veterinary Centres Ltd runs two practices and describes itself as a veterinary nurse training facility, with on-site kit including a full operating theatre, digital X‑ray, an in‑house laboratory, a dental suite, and ultrasound. The website also mentions emergency care (without explaining how it’s provided). Recent reviews frequently describe clear explanations around procedures and supportive handling of more serious ongoing issues (for example, seizures), alongside one detailed complaint about a nail-clip appointment being disrupted and a pet being handled too roughly. Concrete specifics owners mention include: - Staff explaining an operation “clearly and with kindness,” helping an anxious owner feel reassured. - Support with ongoing problems such as new-onset seizures, with vets described as professional and compassionate. - Administrative help with insurance paperwork (named staff member helped with a claim). - A contrasting report of a rushed nail clip where a cat was hurt, plus concerns about being seen in a training setting without clarity on who would be doing the procedure. ## Services From the website and the latest reviews, the clinic is described as offering: - Surgery/operations (an owner reports their pet having an operation and receiving detailed explanations from vets and nurses). - Preventive care and routine appointments (owners mention health checks and check-ups). - Nail clipping (specifically for cats; also referenced as included within a plan by one reviewer). - Assessment and management of ongoing conditions (one owner mentions repeated visits for a dog with new-onset seizures). - Diagnostic facilities on-site (website lists digital X‑ray, ultrasound, and an in-house laboratory). - Dental facilities (website lists a dental suite). - Emergency care (mentioned on the website; no further details provided). ## People Named individuals mentioned in the latest reviews: - **Dawn (vet, per reviewer):** One reviewer reports a negative experience during a cat nail clip, describing the appointment as rushed and “heavy handed,” with the cat being hurt; they also describe schedule changes around the appointment. (This is one account and contrasts with other generally positive feedback about the practice.) - **Emma Cousins (role not stated):** Mentioned positively by a reviewer who says she was “very nice and caring” in past visits. - **Louise (office):** Praised for helping with an insurance claim during a period when an owner’s dog was being seen repeatedly for seizures. ## Reviews **Google rating: 4.5 stars from 556 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Clear, calming communication around procedures: owners describe vets/nurses explaining what would happen and reassuring them during an operation visit. - Handling of urgent or serious issues: one owner describes strong care during a “medical emergency,” and another mentions support over multiple visits for seizures. - Help beyond the consult room: insurance-claim assistance is specifically called out. - Not all experiences are consistent: one detailed 2‑star review alleges last-minute appointment disruption, rough handling during a nail clip that hurt a cat, and concerns about staffing/training arrangements being unclear to clients.