Millhouses Vets4Pets Ltd

Millhouses Vets4Pets Ltd is part of the Vets4Pets group and describes itself as a locally owned practice. The website highlights a well-equipped setup for diagnostics and surgery (including in-house lab testing, digital X‑ray, ultrasound, and an operating theatre with gaseous anaesthetic), plus separate dog and cat waiting areas and an in‑patient hospital ward.

From the latest reviews available to us, some owners describe staff being good with nervous dogs and helping cats feel safe, while two recent 1‑star reviews raise serious concerns about how the practice handled an appointment cancellation at reception and a disputed situation involving a dog described as stolen.

Services

Based on the clinic’s website information

• •Diagnostics & monitoring: in‑house laboratory testing (haematology/biochemistry), blood pressure monitoring, digital X‑ray, ultrasound, echocardiography (heart scans).
• •Surgery & procedures: dentistry; orthopaedic surgery including cruciate surgery; operating theatre with gaseous anaesthetic; therapeutic laser treatment.
• •In-patient care: hospital ward with monitoring / custom-built kennels for in‑patients.
• •Preventive care & clinics: nurse clinic consultations; health plans (Complete Care Plan, Vac4Life).
• •Documentation & prescriptions: Animal Health Certificate issuance (Official Veterinarian); written prescriptions on request.
• •Species treated (as stated): dogs, cats, rabbits.
• •Emergency/out-of-hours (as stated): out-of-hours support line for advice/triage when closed, with care provided by Vets Now.

Other practical policies noted on the website

• •Cashless practice (card payments only).
• •Separate cat and dog waiting areas.

People

The latest reviews available to us do not name individual vets or nurses, but they do mention team behaviours

• •Multiple owners describe staff being friendly and helpful, including being “great with my nervous dog” and making cats “feel safe” during visits.
• •Two reviewers describe experiences where they felt the practice prioritised money over service/animal welfare—one involving an appointment being cancelled while the owner was in reception, and one involving how the clinic handled a dog the reviewer says was stolen.

Reviews

Google rating: 4.7 stars from 445 reviews. “”

• •Several recent reviews praise staff for handling nervous dogs well and helping cats feel safe, with owners describing the team as friendly and helpful.
• •Two recent 1‑star reviews report specific disputes
• •An appointment allegedly cancelled while the owner was in reception because it was a free consultation ahead of a puppy spay booking.
• •A complaint that the practice examined and scanned a dog the reviewer describes as stolen, and did not take action the reviewer expected.