Sheffield (Birley Moor) Vets4Pets

- Compassion and communication: some owners describe staff as caring, easy to get hold of, and good at keeping them updated on an animal’s progress. - Sensitive end-of-life care: reviews mention a candle being lit at reception during euthanasia, and one person was grateful an unwell pigeon was cared for and died peacefully at the clinic. - Reception and organisation issues: recent complaints include being ignored on arrival, disputes over booked appointment times, and frustration about delays.

Sheffield (Birley Moor) Vets4Pets is part of the Vets4Pets group, with the practice presenting itself as locally run. Based on the clinic’s own information, it is equipped for a broad mix of routine and more advanced work, including in-house lab testing, digital X-ray, ultrasound, an operating theatre, and separate cat and dog waiting and kennel areas. When the practice is closed, out-of-hours care is provided via Vets Now. Recent feedback is mixed, with strong praise for compassion alongside some serious complaints about communication and clinical care.

Services

•Out-of-hours arrangements: emergency cover is provided via Vets Now when the clinic is closed.
•Diagnostics and imaging: the practice lists an in-house laboratory, biochemistry and haematology testing, electrolyte assessment, blood pressure monitoring, digital X-ray, dental X-ray, and ultrasound.
•Surgery and dentistry: listed surgical work includes soft tissue surgery, orthopaedics, cruciate surgery, fracture repair, airway surgery, ear surgery, and arthroscopy, alongside anaesthesia and an operating theatre. Reviews also mention cat spaying and dental extractions.
•Hospital and higher-dependency care: the clinic lists a hospital ward, isolation unit, oxygen chamber, and chemotherapy/cancer treatment.
•Routine and nurse-led care: microchipping, prescriptions and medication, nurse clinics, weight clinics, and nutritional advice are all listed.
•Other listed services and facilities: dermatology, home visits, puppy parties, rabbit medicine and testing, and status as a Veterinary Nurse Training practice. The clinic also states it has separate cat and dog waiting areas and separate kennel wards.
•Recent care examples from reviews: owners mention being kept updated during an animal’s stay, and one review describes staff taking in an unwell pigeon and providing compassionate updates.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Public pricing information appears limited rather than comprehensive. An older review mentioned paying around £500 for dental extractions, and some recent feedback raises concerns about value and charges.

People

Karol is named in a review as part of the team that helped make a pet’s stay as comfortable as possible, alongside the wider vet team and the out-of-hours Vets Now staff. Veterinary nurses are also praised for their compassion, including the candle-lit reception signal used when someone is saying goodbye to a pet. At the same time, some recent reviews describe colder reception interactions and poor communication around aftercare.

Reviews

Google shows 4.6 stars from 532 reviews. Recent written feedback is more mixed than that headline rating, combining warm praise for compassion with several very critical complaints.

•Compassion and communication: some owners describe staff as caring, easy to get hold of, and good at keeping them updated on an animal’s progress.
•Sensitive end-of-life care: reviews mention a candle being lit at reception during euthanasia, and one person was grateful an unwell pigeon was cared for and died peacefully at the clinic.
•Reception and organisation issues: recent complaints include being ignored on arrival, disputes over booked appointment times, and frustration about delays.
•More serious negative experiences: individual reviewers allege poor aftercare advice following a cat spay, repeated misdiagnosis in a dog’s case, and poor-quality dental extraction work in an older complaint.

Reviews for Sheffield (Birley Moor) Vets4Pets

Note: Showing the 10 most recent Google reviews out of 532 we track in total. Recent reviews may not be representative of overall sentiment.

Glyn Smith

1 month ago

Han

2 months ago

Awful experience from some of the staff here. I’ve come across 1 vet who genuinely seems to care about animals, the rest, I wouldn’t entrust near my cat again. For context, I booked in to get my cat spayed with them and I was provided with a piece of paper of a price list for what I assumed was extra for my cat’s recovery. First time owning a pet so I’m not very knowledgable in terms of what vets provide during and after the procedure but assumed all necessities as in, anything my cat needs in order to successfully come out healthy after the procedure would be provided. Almost 0 advice was provided before, during but especially after the procedure. After taking my cat home, she was visibly in so much pain so myself and my partner went back and forth to the vets to find any type of relief we can provide to my cat and found out after our 3rd visit from taking my cat home, someone should have advised us to buy pain killers for my cat! This wasn’t mentioned at all at any point before, during or after the procedure and instead the woman sat in reception on my 2nd visit called my cat “sassy” as if to say she’s just in a mood and not in pain! I have also come across other customers of this vet who had a similar experience with unprofessional workers and 0 empathy for their pets. The guy was having to put his dog down and the person behind the desk was so cold towards him! Key takeaway from my experience - my sister also has a cat and goes to a different vets4pets as she lives in London. She has 0 complaints and was provided with pain killers for her cat for free after being spayed. So it seems, it depends on the branch. But also, will never step foot here again.

Kelly Smith

3 months ago

Booked an appointment today and was told 2:30.Arrived as always 15 minutes early.ignored for over 5 minutes while two receptionist dealt with a new registering.Then shouted across the surgery…sorry are you waiting? I said yes our appointment is at 2:30…reply was no it was 2pm! Oh I was definitely told 2:30? Reply we can’t see you till 4pm or Monday now.Ive sat there many a time 30 minutes past our appointment,disappointed

Jessica Munn

Billy Fidell

4 months ago

Easy to get hold of, Staff are brill and really take care of you and your pet

Arkadiusz Banaszek

Faye Crowder

Brilliant

halina nur

6 months ago

I took a ferrel cat here for treatment about 9 years ago and they extracted his teeth due to stomatitis which was not diagnosed by them, they just said his teeth were dirty and grimey. I paid them around £500.00 for the extractions and had a voucher from Cats Protection so I also had him neutered and then took him to the Pdsa as he wasn't getting better. They found that he had stomatitus and that his roots were left in, meaning that they at Vets4pets Birleymoor hadn't extracted the teeth correctly meaning that the ferral cat that I had entrusted into their care was left in pain! And the poor cat had to go through another op again to extract the roots. And I paid privately for this!? And looking at their website now of their staffs pretty pictures of them holding their pretty little pets makes me so angry because I remember how they couldn't give a damn about a ferrel, a ferrel I paid them to treat thinking I was getting the best care for him. A ferral that suffered due to their incompetence! A ferral they didn't give a damn about, a ferral that their nurses didn't have the expertise to handle. A ferrel named Pheonix that they left in pain because they didn't remove his teeth and roots correctly! Look at their pretty pictures of their staff with their pretty pets. It's not reality! Just their fairytale not reality! The reality is that they want to attract more business by appearing kind! Well the state that they left Pheonix in was not kind! He has gone to heaven now but at least he was loved by me 💔. Pictures attached are of Pheonix looking very tame and happy. It took me 2 years to get him to that! And if you look closely he is wearing a harness and leash, not that he needed it because he never wanted to go outside alone again! And consider this, they haven't even reacted to this post with either an apology or a query? That to me speaks volumes about who they are!

matthew hobson

7 months ago

Absolutely shocking wrongly diagnosed my dog 3 times. Ended up at another vets where we had to put my dog to sleep. I actually believe they Killed my dog. All they think about is money!!! AVOID AVOID AVOID!!!!!

Summer Jade Dolan

8 months ago

I recently arrived home to discover an unwell pigeon laid on my doorstep. I rang Birley Moor Vets to see if they could offer advice on what to do as they are local to me. They advised that if we brought the pigeon in, they would do their best to help. They kept us updated on the pigeons progress and while he sadly died, I am very grateful that he died peacefully with the dedicated staff at Birley Moor Vets4Pets rather than on the street. They provide a great service with compassion.