Springfield Veterinary Group

Springfield Veterinary Group is a CVS-owned small-animal hospital in Sheffield, established in 1964. Its website describes 24-hour emergency cover through the on-site MiNightVet service, along with advanced diagnostics and surgery, including CT, X-ray, ultrasound and an in-house laboratory. The practice also lists multiple RCVS “Outstanding” awards, Cat Friendly Clinic Gold status, Rabbit Friendly Clinic Silver status, and veterinary nurse training facilities.

Services

•General consultations and ongoing case management: Routine appointments are supported by repeat follow-up where needed; recent reviews mention step-by-step monitoring and explanations during several visits for a dog with a phantom pregnancy.
•Emergency, diagnostics and surgery: The practice website lists 24-hour emergency care via MiNightVet, plus diagnostics and imaging including CT, X-ray, ultrasound and an in-house lab. Surgical services listed include general surgery, orthopaedic surgery, soft tissue surgery and keyhole surgery. A recent review also praises dental treatment involving tooth extractions.
•Dentistry and preventive care: Website-listed services include dentistry, vaccinations, parasite control, microchipping, neutering, six-month health checks and blood pressure checks.
•Nurse clinics and practical care: The clinic offers nurse clinics, with reviews highlighting nail clipping for rabbits and guinea pigs, as well as thorough nurse checks and practical advice.
•Small mammals and exotics: The website says the practice sees dogs, cats, rabbits, small rodents, ferrets, reptiles and tortoises. Recent reviews specifically mention care for a rat, rabbits and guinea pigs.
•Palliative and end-of-life support: Recent feedback includes compassionate palliative care for a rat. Other website-listed services include acupuncture, grooming and nail clipping, pet travel documentation, anal sac expression and home visits.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Most recent reviews focus on care and communication rather than value, though one negative review raised concerns about how costs were discussed.

People

•James (vet): Praised in recent reviews for clear explanations, gentle handling and supportive care, including repeat appointments for a dog with a phantom pregnancy and palliative care for a rat.
•Rebecca / Rebekah (veterinary nurse): Mentioned several times for practical, hands-on support, including rabbit and guinea pig nail clipping, thorough checks, useful advice and checking in on upset owners.
•Olivia (vet): A recent review praises her for managing a dog’s dental treatment and surgery, from the first appointment through discharge.
•Emily (vet): Named in one negative review that raised concerns about consultation handling and discussion of costs.
•Reception team: Several reviews describe reception staff as friendly, welcoming and caring.

Reviews

Springfield Veterinary Group has 4.2 stars from 261 Google reviews. Recent written feedback is mostly positive, with a smaller number of strongly negative accounts.

•Owners frequently praise the team for being friendly, thorough and clear in their explanations, especially during repeat visits or more worrying cases.
•James and Rebecca/Rebekah are named repeatedly for compassionate care, including support around a rat on palliative care and practical help with a dog’s phantom pregnancy.
•Nurse-led care stands out in reviews, with positive mentions of rabbit and guinea pig nail clipping, careful handling and useful advice.
•A minority of reviews describe a decline in client experience, including complaints about rude staff and one account of feeling uncomfortable about how costs were discussed before a consultation.

Reviews for Springfield Veterinary Group

Note: Showing the 10 most recent Google reviews out of 261 we track in total. Recent reviews may not be representative of overall sentiment.

Sandra Thackery

3 months ago

used Springfield veterinary group for nearly 20 years now, but just last week my 3 and half year pup needed some teeth out, Olivia the vet that looked after him and did the surgery was amazing from the first appointment to giving him all heald and discharged today, her and all the team including the reception staff looked after him amazing and I cant thank them enough. I recommend this surgery to anyone and everyone! 10/10.

Caz Obardi

5 months ago

Always a pleasant visit everyone are so friendly, they are thorough and explain things clearly.

Margaret Nic

6 months ago

My family and I have used this veterinary practice for many years and cannot express how wonderful the veterinary team are to our pets. Jame’s compassion, kindness, gentleness when examining my son’s rat who was put on palliative care. He wasn’t only there for our pet but also for us. Rebekah the nurse also came to check in on us who is the caret of our pet greyhound as we looked upset. All the receptionists, vets, nurses, everyone involved in the running of the practice deserve 5 stars all day everyday. I wouldn’t go anywhere else with my pets as they treat us all like family 🫶Thank you

kerry waller

Our first dog Frankie, and a rescue dog is causing us some concern as she is experiencing a phantom pregnancy. We have visited James at Hackenthorpe 3 times for help with this issue and cannot fault his professionalism, care and attention he gives to both us, as first time dog owners and Frankie. He is reassuring us that we are doing all the rights things, he is offering advice and knowledge and is explaining what he is investigating first before he goes into further investigations should they be required. We were advised by friends to use Hackenthorpe Vets and would not hesitate to recommend them to other pet owners. Rebecca has also gone above and beyond to give us first hand advise on getting Frankie through this difficult time. Big thank you’s to all the staff who are all very pleasant and helpful. Regards Kerry & Mark & Frankie

Sharon Cosgrove

Been going to this vets for years. It was fabulous as Crookes but has gone down hill since taken over by Springfields. Having said that our pet has never had a bad experience in almost 14years until today. Since its been Springfields he's always seen the same two who have always shown nothing but care and compassion. For whatever reason they have both left the practice with in months of each other. Emily is now his vet! In almost 14 years we have never felt so 'cost shamed' her way to practice is to discuss everything in the waiting area and refuses to allow you or your animal in a consultation room until its clear on the money thats going to come from it! When she whipped him off she refused to let us in the room with him and then it turns out she didnt even do anything with him! Well apparently but what did she do? Who knows. She had no consideration for our pets well fare whatsoever, it wasnt considered once. There is so much more to say on this matter. The ladies on the phones are and always have been lovely and caring. Today it felt like two different buisnesses going on in there.

Monique Condie

7 months ago

I highly recommend this vets James was amazing izzy my son has also has his pet registered here and he loves how much James loves all pets the staff are welcoming and so polite and put you at ease as well if you’re wanting a good vets then here is the best one for you

Rachel Reynolds

8 months ago

Rebecca the veterinary nurse cut my rabbits nails and my 2 guinea pigs. Very ably assisted by another veterinary nurse as the guinea pigs were harder to hold. I think she must be a guinea pig whisperer as they were both so good with her! Will definitely come back!

Joanne Muscroft

9 months ago

This is a terrible vets with absolutely poor attitude towards their customers. Having been a regular customer for a while now things have gone really downhill in both the hackenthorpe and wickersley clinics. The staff are rude, obnoxious and dont care whatsoever about client care. Trust me find another vets do not use this one! I will be taking further action aswell as posting on social media!

Cj Cort

Rebecca the nurse really cares about the well being of animals. She thoroughly checked Maggie and Benji and gave me advice. Just a lovely caring vet nurse